UPDATE - as of 7:00pm today, Tuesday 10/28, a technician did come out (thanks!) but still not working apparently due to server issues. Until tomorrow...? Day 4...(sigh)...
I write this from Starbucks - hooray for free wi-fi. As I sit here writing this I'm thinking about our society today - we rely heavily on the internet, especially in my case (I manage several websites and social media profiles for a variety of clients, projects, and myself). It's 2014, not 2004. Being without internet access can be dangerous (for many it's the main source of news, phone service like Skype and Google Voice), not to mention it's a huge inconvenience which can be financially damaging.
To err is human, but to really foul things up you need a computer. - Paul R. Ehrlich
AT&T - Frontier Communications Foul Up
$2 Billion sale + internet not working = big problems
As someone who deals with public relations and investor relations I know business and technology logistics don't always run parallel, but with such a huge takeover one would think they would be ready to hit the ground running.
Telecom companies don't always evoke positive reactions from their customers concerning their service. The quasi-monopolistic nature of telecom coverage, especially in rural areas, makes it difficult for competition to give customers a real choice, so many people end up stuck with any carrier that's locally available. (Is Danbury rural, no, but there are no affordable choices...) Nevertheless, in some cases, over-promising and under-delivering can cause trouble. (source: 2 Things Frontier Communications Dividend Investors Need to Know)
I had not been aware that Frontier Communications was taking over our AT&T Uverse internet (and other) service (no emails, calls, letters), until we lost internet connection Sunday night. While I commend them for bringing jobs back to CT, service is suffering (hopefully this is remedied ASAP). According to many news outlets we are not alone.
Some news coverage of this issue I found helpful:
AT&T move to Frontier not seamless as promised
Issues Arise in Switch From AT&T to Frontier Communications
Frontier Communications takes over, customers see troubles with services
Frontier's First Days: Minor Glitches, Major Ambitions
Frontier Comm. customers take frustrations to internet
We would switch internet service, but the only affordable service seems to be Frontier Communications in Danbury (Comcast/Xfinity appears to be $50+/month). If anyone knows of other affordable, reliable internet service in Danbury please let me know!
Below is an email I sent earlier today to Frontier Communications and cc'd the FCC. Shortly after I received a few phone calls from Frontier Communications to "escalate our issue", was told technician will try to come out today. While the response is appreciated we're still waiting for service to be restored.
---------- Forwarded message ----------
From: Annie M. Dance <email@example.com>
Date: Tue, Oct 28, 2014 at 9:07 AM
Subject: Internet foul up negatively impacting us (and apparently thousands of others in CT)
To: firstname.lastname@example.org, email@example.com, firstname.lastname@example.org
Cc: Tom.Wheeler@fcc.gov, Mignon.Clyburn@fcc.gov, Jessica.Rosenworcel@fcc.gov, Ajit.Pai@fcc.gov, Mike.O'Rielly@fcc.gov
I hope you can help us. We used AT&T Uverse internet service at our home in Danbury until Frontier took it over. I understand there's bound to be issues with taking on new business, but it's 2014, not 2004, these issues should have been anticipated and remedied immediately. We've been without internet service since Sunday night, completely unacceptable in 2014. When my husband called Frontier to see when it will be restored he was told "probably the end of the week"?!
I'm in graduate school and work from home, this AT&T uverse internet & Frontier foul up is negatively impacting us and, according to news reports, apparently many other Connecticut residents. My husband explained that I rely on the internet for my business and the Frontier phone agent told him "Oh well."
I ask Frontier to be held accountable, issue us a credit and offer us free service for at least six months for this egregious mistake. We'd switch internet providers but there is no other affordable choice in Danbury. Please fix our service now!
Annie M. Dance
M.A. Communication candidate, Fairfield University
Communications Consultant, AnnieMDance.com
Founder, Connecticut Canines
17 Ellsworth Ave.
Danbury, CT 06810
Sent via my phone